The Annual Survey of Patient Reported Experience Measure (PREM) has been designed by patients and professionals working together to find out how you feel about the services your kidney unit provides. The survey gives us feedback on kidney services both for St George’s, and nationally, and ensures that the views of kidney patients are heard. From this information, we can see what we are doing well and where we can do better. Your views matter and we act on them to help us improve services. We will provide you with feedback on the results. Information on the national results can be obtained from the UK Kidney Association or Kidney Care UK websites, along with the previous year’s results.

The survey is completely anonymous, your name will not appear anywhere on the survey.

The more people that complete the survey, the more accurately the results represent your views. Please help by completing it using the link below.

You may also have received an email from St George’s. If not, here is the email below too.

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Dear Patient,

We’re pleased to let you know that the National Kidney Patient Reported Experience Measure (PREM) Survey is now open.

Thank you for your valuable feedback last year—it played a crucial role in helping us improve our services. 

This year’s survey is another important opportunity to hear directly from you about your experiences and how we can continue to make things better.

We truly value your input and would be grateful if you could take a few moments to complete the survey by following the link below.

 

 

Link: Kidney Patient Reported Experience Measure (PREM) | Kidney Care UK

 

If you would like to complete a paper survey instead, you can ask a member of the renal team for one. Alternatively you can download and print one here for someone.

https://www.sgkpa.org.uk/images/uploads/PREM_paper_2025.pdf